Property Management Services Montreal
Tenant Support in Montreal
Your tenants call us. Not you.
Jones Gestion Propriété becomes the first point of contact for all tenant requests across your Montreal rental properties: questions, complaints, maintenance requests, day and night.
- Responses in French and English
- Every exchange documented
- Available outside business hours
The problem this solves
Once a tenant has your personal number, there's no taking it back.
Interruptions
Texts during dinner, calls on vacation, weekend mornings derailed.
Inconsistent replies
Self-managing landlords respond inconsistently while juggling a day job or other properties.
Good tenants leave
Requests that go unanswered for days drive tenants to leave at renewal.
What Jones handles
- Receiving calls, texts, and emails
- Qualifying every request by urgency
- Direct responses to routine questions
- Coordinating follow-ups with the right people
- Written documentation of every exchange
- Owner updates only when they matter
We apply consistent, professional communication so every tenant gets the same level of responsiveness, regardless of how busy you personally are that week.
Who is this service for?
- You're interrupted evenings and weekends
- You own a condo, duplex, triplex, or apartment building
- You work full-time
- You travel often or manage remotely
- You live outside Montreal
If your tenants have your personal number, it's time to change that — particularly for owners with full-time jobs who can't realistically respond during business hours.
Why tenant communication breaks down in Montreal
3x more likely
to break their lease early or leave a negative review when tenants feel ignored.
Thousands of cases
seen annually by Quebec's Tribunal administratif du logement, many starting with poor communication.
Fully preventable
consistent, professional response quality removes the personal burnout that causes it.
Support adapts to Montreal's neighborhoods
Plateau, Outremont
Younger, digitally-native tenants who expect fast email and text responses.
Verdun, Rosemont
Blue-collar workers who often prefer phone calls during their available hours.
NDG, Côte-des-Neiges
Seniors and families who value consistent, patient, bilingual communication.
What you get
How it works
We take over
Your tenants receive our contact details with a clear, professional introduction. Jones becomes their primary contact for all requests.
We receive requests
Calls, texts, emails in French or English: we receive and categorize every request by urgency and type.
We coordinate the response
We respond directly, schedule a repair through our contractor network, or coordinate whatever the situation calls for, following up until resolved.
We keep you informed
Clear, periodic updates on what was handled, plus a full history of every interaction, without pulling you into each one.
Frequently Asked Questions
Ready to stop taking tenant calls?
Book a free assessment. We'll explain how tenant support works for your specific property type.
Areas we serve
Jones provides tenant support for landlords renting condos, duplexes, triplexes, and apartment buildings across these Montreal neighborhoods.