Emergency Response
Emergency Response Guarantee: 30-60 Minutes or Less
When a pipe bursts at 2am, waiting until morning costs thousands. Our response guarantee: call us, and within 30-60 minutes, help is on the way. Every time.
The Damage Timeline
What Our Response Guarantee Covers
**We Respond to:** - Burst pipes and major leaks - Loss of heat (winter emergency) - Total power loss or electrical hazard - Gas leak - Any safety-threatening situation
**Timeline:** - Call us anytime (24/7 phone line) - Confirmation within 5 minutes - Contractor dispatched within 30-60 minutes (in Greater Montreal) - Continuous communication about ETA
**During Response:** - Contractor equipped for immediate stabilization - Stops damage in progress - Provides temporary fix if needed - Documents all work for insurance
What Happens After Response
**Phase 1: Stabilize (First Contractor Visit)** - Stop active damage - Prevent further loss - Make property safe - Emergency fee applies (~$100-300)
**Phase 2: Repair (Next Business Day)** - Proper repair scheduled - Multiple quotes provided - Work completed professionally - Normal repair costs apply
What you get
How it works
1
Call
24/7 phone line. Describe emergency.
2
Confirm
ETA within 5 minutes. Text confirmation.
3
Dispatch
Contractor en route in 30-60 minutes.
4
Stabilize
Stop damage. Assess. Plan repair phase.
Frequently Asked Questions
Know help is 30-60 minutes away
Our response guarantee means you sleep soundly. Emergencies are covered.
Related services
Areas we serve
Emergency response available 24/7 throughout Montreal and surrounding areas.