Emergency Maintenance
Types of Emergencies We Cover
Not all emergencies are equal. A dripping faucet can wait; a burst pipe cannot. Here's how we classify and prioritize every type of situation that comes through our emergency line.
Why classification matters
Treating an electrical emergency like a simple water leak delays response and makes damage worse. Every emergency type has its own dispatch protocol and its own specialized contractor.
The 5 emergency categories
1. Water damage (burst pipes, flooding, sewer backup) - immediate dispatch, plumber plus drying equipment. 2. Heating loss (especially Nov.–March) - dispatch within 30-60 minutes, frozen pipe risk. 3. Electrical outage - safety assessment first, licensed electrician only. 4. Gas leak - immediate evacuation, call to Énergir plus our contractors simultaneously. 5. Building security (broken door, smashed window, security system failure) - secured within 2 hours.
Who should know this classification
Owners who want to understand our triage process. Managers of multi-unit buildings where several emergencies can occur at once. Tenants who report an issue and want to know what to expect.
What you get
Phone triage completed in under 5 minutes
Specialized contractor matched to emergency type (plumber, electrician, heating technician)
Safety protocol for gas leaks and electrical outages
Prioritization based on damage risk, not call order
Photo documentation of every emergency for your insurance
How it works
1
Describe
You describe the symptoms over the phone.
2
Classify
We identify the category and risk level.
3
Contractor assigned
The right specialist is dispatched, not a generalist.
4
Follow-up
Report and photos documented after the visit.
Frequently Asked Questions
It depends on the flow rate and source. A slow dripping faucet can wait until tomorrow. An actively leaking pipe or sewer backup is treated as a priority.
Related services
Areas we serve
Emergency response available 24/7 throughout Montreal and surrounding areas.