Emergency Tenant Support

24/7 Emergency Tenant Support: Respond Before Damage Multiplies

3am pipe burst. Tenant panics. Without immediate response, water damage escalates from $500 to $5,000. Jones responds 24/7 to tenant emergencies so problems get solved fast, not escalated.

Free Assessment (514) 779-1956

Why 24/7 Response Matters

Emergencies don't follow business hours. A burst pipe at midnight needs response in 2 hours, not 8am. A broken furnace in January is an emergency. A lockout at 6pm Friday is urgent. Without 24/7 coverage, damage multiplies and tenant satisfaction plummets.

What Qualifies as Emergency?

**True Emergencies (24/7 Response):** - Loss of heat in winter (below 20°C by law) - Total loss of water - Electrical hazard (sparking, burning smell) - Gas leak (immediate safety hazard) - Burst pipe/major leak (active water damage) - Risk of injury or property destruction **Urgent but Not Emergency (next business day):** - Slow leak (can be contained by tenant) - Broken appliance (not critical) - Window repair in mild weather - Most maintenance requests **Non-Urgent (scheduled within 3-7 days):** - Cosmetic issues - Routine maintenance - Requests without timeline pressure

Our 24/7 Response Protocol

**The Moment Tenant Calls (Any Time):** 1. We answer (no voicemail, real person or automated system) 2. Confirm emergency status (is it truly life/safety threatening?) 3. Provide immediate guidance ("Turn off water here..." / "Leave apartment and wait outside") 4. Dispatch contractor or respond ourselves 5. Keep tenant informed (ETA, what to expect, what to do) **If It's a True Emergency:** - Contractor dispatched within 30-60 minutes - Emergency premium ($100-300) applied to bill - We coordinate directly with contractor - Tenant gets updates continuously **Documentation:** - Call time logged - Actions taken documented - Cost tracked - Follow-up repair scheduled for next day if needed

What you get

24/7 phone line - no answering service

Clear protocol for what qualifies as emergency

30-60 minute response time for true emergencies

Direct contractor coordination

Continuous updates to tenant throughout

How it works

Call

24/7 line. Describe emergency.

Evaluate

Confirm emergency status. Give guidance.

Dispatch

Contractor en route in 30-60 minutes.

Document

Log response, costs, and follow-up repair.

Frequently Asked Questions

What happens after business hours?

We answer every call 24/7. No wait times. No automated menus. A real person responds immediately.

Who pays emergency fees?

Depends on your management agreement. Clarify with your property manager.

How quickly does someone actually arrive?

30-60 minutes. Faster for life-safety emergencies (gas leak, electrical hazard, flooding).

Sleep soundly. We handle emergencies.

Jones responds to tenant emergencies 24/7 so you don't have to.

Enable 24/7 Support (514) 779-1956

Related services

Emergency Maintenance Repair Coordination Tenant Support

Areas we serve

24/7 emergency support available for all tenant units we manage.

Côte-des-Neiges LaSalle All service areas →

Our offices

Côte-des-Neiges Office - 3250 Ridgewood Ave LaSalle Office - 8901 Newman Blvd